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Delivery software platform Sendle has left its customers in the dark about its sudden shutdown after a major investor froze funding following the discovery of “significant deficiencies” in Sendle’s parent company.
The courier network, which had been positioning itself as an alternative to Australia Post, issued an email to customers on Sunday morning stating it was ceasing operations.
“I am sorry to let you know that, effective immediately, Sendle will be halting all bookings for parcel pickup and delivery,” the email said.
Sendle founder James Chin Moody. Sendle has abruptly ceased operations in Australia and Canada.Credit:
Deliveries scheduled for today or a later date have been cancelled, while parcels that have already been picked up or were on their way may have been fulfilled “at the discretion of the delivery partner”.
Sendle did not provide contact details for customers. Delivery questions should be directed to the “relevant delivery partner”, the email said.
“We understand this may be disruptive to your business, and we apologise for any inconvenience caused.”
Sendle was founded in 2014 in Sydney to challenge Australia Post’s monopoly by offering small business door-to-door delivery at a flat rate. Sendle does not own any trucks or warehouses of its own; it operates like an “Uber for parcels” as a platform connecting small businesses to logistics companies and couriers. It expanded to the US and Canada in 2025.
The shutdown has been attributed to a major investor, Federation Asset Management, that froze funding after finding deficiencies and financial irregularities in a three-way merger in 2025, of which Sendle was a party.
In August last year, Sendle merged with two US logistics firms, FirstMile and ACI Logistix, to form a new group called FAST Group.
Federation Asset Management was a key architect and backer of the merger, dedicating 64 per cent of its $100 million Alternatives Fund to the newly created FAST Group.
However, Federation Asset Management froze the fund in late December and told investors it had uncovered “significant deficiencies” in ACI Logistix’s financial statements following the merger, reported US freight market publication FreightWaves.
In total, Sendle raised about $110 million over its 12 years across investors including Giant Leap, Rampersand, Full Circle and NRMA.
Co-founder James Chin Moody has been contacted for comment. PR representatives for Sendle declined to respond to further questions from this masthead.
“Sendle has informed its customers that it is no longer taking any future bookings. We are not able to provide any further comment at this time.”
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